Thank you for visiting and shopping at https://snowzalea.com. Following are the terms and conditions that constitute our Shipping Policy.
We ship for free on all orders!
SHIPMENT PROCESSING TIME
All orders are processed within 2-3 days in business days. Shipping time will depend on locations, availability of the item, and Local Jurisdiction Regulations. Orders are not shipped or delivered on weekends or holidays.
If you haven’t received your parcel within 10 days, please contact the shipping courier with your tracking code. If you need further assistance or have any unanswered questions, please contact our team via email at [email protected] or call us at +1 (310) 598-7973.
SHIPPING ESTIMATE AND DELIVERY CHARGES
We shall charge the shipping and delivery fees as mentioned below from you. Shipping charges may vary based on the order value of the Product that you have added to the cart. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner.
| Shipping Type | Shipping Time | Shipping Cost |
| Free Shipping | 5-7 Business days | Free |
| Standard | 4-6 Business days | $7.65 |
In the event we charge a shipping fee for the delivery of a purchased Product, such shipping fees will be refunded proportionately by us pursuant to any return or cancellation of the Product. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you.
Please Note:
- Shipping time doesn’t include our 2-3 days of order processing time.
- You have up to 12 hours after purchase to cancellation & changes.
- Orders placed after 5:00 p.m. EST will be processed on the following business day.
WRONG ADDRESS
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility.
In some cases, the order had arrived at the nearest post office to the buyer’s location because of insufficient address. Buyers can contact a nearby post office or reach out to pick up their order.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
It’s not uncommon for NO tracking information to show until your package has been scanned in by the respected carriers. It might remain “blank” for up to a week after you receive your tracking link. But If your order was placed more than a week and there is still no information on your tracking number, please contact us.
RESTRICTIONS ON RETURN SHIPMENT
Our delivery partners will only accept Gerberaluk articles that are returned in their original packaging. Please do not include any other items in the package as these could violate shipping regulations as your return may then not be accepted by our delivery partner/us.
CUSTOMS, DUTIES, AND TAXES
Gerberaluk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
DAMAGES
Gerberaluk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.